Tap&Fresh

Privacy policy

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This Privacy Policy has been created by ICART MALAYSIA SDN. BHD. (Company No. 1115814-K), the owner and operator of www.Tap&Fresh.my (“Tap&Fresh”)in accordance with the Malaysia Personal Data Protection Act 2010 and/or any other applicable laws regulations, guidelines, code of practices, circular may be issued from time to time. This Privacy Policy is to protect and maintain the privacy of the users of Tap&Fresh via our website (“Website”) and/or mobile device application (“App”). We have provided you with this policy statement to inform you of: (i) your personal information that we may gather/collect during your visit /log on to our Website or the App; (ii) why we gather/collect customer’s information; (iii) what purpose we use the information for; (iv) under what circumstances we may disclose such information;, and (v) how you can instruct us to limit the use of that information.

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By visiting or using our Website or App, subscribing to our services, registering an account with us, placing an order and entering an agreement with us in relation to the Website, you are taken to have read, understand and agree with us and further give us your consent to collect, use, manage, store, process, disclose and handle your personal information in accordance with this Privacy Policy. You are to check this Privacy Policy from time to time as we may update or change this Privacy Policy at any time without further notice.
Note: You must be 18 years old or older to register as a customer of Tap&Fresh

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1. Data collected on this website
 

1.1. IP Address:
When visiting the Website, the IP address of the user’s computer is registered. The IP address is the numerical address of the computer used when visiting the Website. The IP address is registered to enable Tap&Fresh to trace the used computer in case of misuse or unlawful actions in connection with the visit on or use of the Website. Further, the IP address is used to derive your approximate location (city level).

 

1.2. Type of device you are using
E.g. Computer, Mobile device etc., including the operating system you use.

 

1.3. Type of web browser you are using

 

1.4. Personal Information
Before placing any order by using our Website or App, you are required to register an account and to provide us with a set of personal information (including but not limited to your name, email and contact details, bank account details, credit card/debit card details, your address and any other personal information that personally identifies you. We receive and store all information that you submitted at any required page on the Website or App.

 

1.5 Registration forms:
Information including, but not limited to: Name, Address, Telephone Number, E-mail Address.

 

1.6 Order forms:
Information including, but not limited to: name, email address, Credit Card/debit card number, credit card/debit card issuer bank, Expiration Date, security code, and Billing Address.

 

1.7 Delivery Information:
Information including, but not limited to: Name, Address, Telephone Number, Special delivery instructions and any other information to be provided for dispatch of goods/services.

 

1.8 Customer Information:
Information including, but not limited to: Products Ordered, Quantity of Order, Relevant promotional codes.

 

1.9 Other customer information:
If you communicate with us by e-mail, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.
The information as stated in Section 1 is collectively referred to as ”Personal Information”. It is mandatory for you to provide us with the personal details marked as mandatory as requested by us. You may choose not to provide us with mandatory Personal Information as requested by us or you wish to withdraw your consent or significantly limit the processing of your personal data, you agree that we may not be able to provide you with our services. In such an event, you can still access and view our Website or App; however, you may not be able to order any products. In addition, you can choose not to provide certain optional information, then you might not be able to take full advantage of many of the features on the Website or App.

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2. How we use your personal information
We use your Personal Information for purposes as responding to your requests, creating and maintaining your account, processing and filling customer orders, verifying your qualifications for certain products and services, billing, improving our services, providing an enhanced and more personalized shopping experience, communicating with you, carrying out our obligations arising from any contracts entered into between you and us, and informing you of special offers and discounts. From time to time, we may also use your Personal Information to send you free samples of new products or product brands different from those you usually order.

We may also use and process your Personal Information for other purposes such as:

• to share Personal Information with our business partners when it is involved in the transaction so that company can perform its functions;

• to share your Personal Information with our business partners, advertisers, event companies or sponsors who may communicate with you, for the purposes of conducting survey, rating, review and other marketing and promotions purpose;

• to notify and invite you to events or activities organised by us, our business partners, sponsors or advertisers;

• to share your Personal Information amongst our holding company, affiliates, subsidiaries, associate companies and jointly controlled entities for the relevant purpose and to market their products, services, events or promotions;

• to combine your Personal Information with information that we have collected from service providers, third parties or cookies in order to provide you with a better experience and to improve the quality or our services and the services of third parties;

• to use your Personal Information to provide you with information about offers, promotion, discounts, goods or services which we believe may be of interest to you;

• to prevent potentially prohibited or illegal activities and to ensure you always adhere and comply with our terms of use of our Website or App.

 

However, if you wish to “opt out” from any of the purposes mentioned above, please see Section 9 of this Privacy Policy. By accepting this Privacy Policy, you understand and agree that Tap&Fresh may provide your Personal Information to third parties to the extent necessary or desirable for the purposes stated above. For example, we may use a third party supplier for certain goods, an outside shipping company to ship orders, a third party to deliver goods and services, and we do as a matter of course use a credit card processing company to bill users for goods and services. We may also share your Personal Information as described in Sections 4 and 11 below. Except as provided above, and in Sections 4 and 11 below, we will not release your Personal Information to a third party unless you have granted us permission to do so.
 

3. Data controller

3.1.The information for which Tap&Fresh is the data controller, Tap&Fresh shall be data controller of the master data that you have entered in connection with your creation of a profile/account or registration for newsletters, i.e. your name, your password and your email address, as well as registration of your IP address. Furthermore, Tap&Fresh shall be the data controller of the information which is disclosed to other services.

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3.2. The information for which you are the data controller, you shall be data controller of the content you choose to disclose on the Website and for the data disclosed on your profile on Social Networks, which is the consequence of the connection of your profile on the Website with your profile on the Social Network.

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3.3. Links to websites

The Website contains links to other websites. Note that by clicking such links you will be transferred to other websites for which Tap&Fresh is not the data controller. We thus recommend that you always read the personal data policy of these websites, as their procedure for collecting and processing personal data may be different from ours.

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4. Data processor

Tap&Fresh uses an external company for maintaining the technical operation of the Website. This external company is the data processor with regards to the personal data for which Tap&Fresh is the data controller.
By accepting this Privacy Policy, you accept that Tap&Fresh also allows the data for which you are the data controller to be processed by the same data processor.
The data processor shall solely act according to instructions from Tap&Fresh By accepting these terms and conditions, you authorize Tap&Fresh to give such instructions to the data processor which are necessary for the processing of data in accordance with this Privacy Policy and for the purpose of use of the Website.
The data processor has made necessary technical and organizational safety measures against the information being accidentally or illegally destroyed, lost or deteriorated, and against the information coming to the knowledge of unauthorized persons, is misused or in other ways is processed in violation with the act on processing of personal data. On your request – and against remuneration of the data processor’s current hourly rates at any time for such work – the data processor shall supply you with sufficient information to demonstrate that the above-mentioned technical and organizational safety measures have been made.
Tap&Fresh may now or in the future process and / or store your personal data in the U.S. If you access or use the Website from a location outside of the U.S., you consent to the transfer, storage and processing of your personal data in the U.S.

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5. Security measures

Tap&Fresh will use commercially standard practice and reasonable efforts to see that the recorded or stored data, including the personal information, under its control is handled by using appropriate security measures and to protect the personal information from unauthorized access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. Tap&Fresh regularly audits its system for possible vulnerabilities and attacks. However, since the internet is not a 100% secure environment, Tap&Fresh cannot ensure or warrant the security of information you transmit to Tap&Fresh. Information sent via the Website are not encrypted, and Tap&Fresh, therefore, advises you not to communicate any confidential information through these means.

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